Privacy Policy
Welcome to the privacy policy for our online platform, operated by Energia Pura. This policy outlines how we collect, use, disclose, and protect your information when you use our site and services. We are committed to protecting your privacy and handling your data transparently and securely, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
The data controller responsible for your personal data is Energia Pura, located at 35 Via dei Mille, Florence, Tuscany, 50131, Italy.
Information We Collect
We collect personal data that you provide to us directly when you interact with our online platform or register for our services. This may include information such as your name, contact details (postal address), date of birth, health information relevant to participating in fitness and wellness programs, payment information, and any other information you choose to provide when signing up for gym memberships, personal training, group fitness classes, nutrition consulting, sports massage, wellness programs, rehabilitation support, athletic conditioning, or contacting us.
We also automatically collect certain information when you visit or use our site. This may include your IP address, browser type, operating system, referring URLs, information about your usage of our platform, and other technical data.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our services.
- To process your transactions and manage your account, membership, or bookings.
- To communicate with you, respond to inquiries, and provide customer support.
- To personalize your experience on our online platform and tailor services to your needs.
- To improve our services, develop new features, and analyze usage trends.
- To send you marketing and promotional communications, where you have consented to receive them.
- To detect, prevent, and address technical issues, fraud, or other illegal activities.
- To comply with legal obligations and enforce our terms and conditions.
Legal Basis for Processing
We process your personal data based on one or more of the following legal bases:
- Your consent: Where you have given us explicit permission to process your data for specific purposes.
- Performance of a contract: Where processing is necessary to fulfill a contract with you or take steps at your request before entering into a contract (e.g., providing membership services).
- Compliance with a legal obligation: Where processing is necessary to comply with a legal requirement.
- Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, provided that these interests are not overridden by your interests or fundamental rights and freedoms.
Sharing Your Information
We may share your personal data with third-party service providers who perform services on our behalf, such as payment processing, IT and infrastructure provision, customer service, data analysis, and marketing assistance. These service providers are authorized to use your personal data only as necessary to provide these services to us and are bound by confidentiality obligations.
We may also disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). We may also disclose your information to protect our rights, property, or safety, or the rights, property, or safety of others.
We do not sell your personal data to third parties.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for different types of personal data may vary depending on the nature of the data, the purpose for which it was collected, and legal requirements.
Your Data Protection Rights
Under applicable data protection laws, you have certain rights regarding your personal data. These rights may include:
- The right to access the personal data we hold about you.
- The right to request rectification of inaccurate or incomplete data.
- The right to request the erasure of your personal data.
- The right to request the restriction of processing your personal data.
- The right to object to the processing of your personal data.
- The right to data portability (receiving your data in a structured, commonly used, and machine-readable format).
- The right to withdraw your consent at any time, where processing is based on consent.
To exercise these rights, please contact us using the details provided for the data controller above.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to collect information about your browsing activities, analyze site traffic, remember your preferences, and for marketing purposes. You can manage your cookie preferences through your browser settings or potentially through tools available on our site.
Links to Third-Party Sites
Our site may contain links to external websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to this Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes.